Job Description

Key Responsibilities

• Designs, creates and publishes content that is informative, concise, visually compelling, and a delight to consume.
• Creates and maintains clear, understandable technical and feature documentation for internal and external use from a commercial end-user audience to enterprise admin audience.
• Research, create, and proofread original content for various brands from a B2C(primarily) and B2B space
• Periodic Contribution with case studies and articles for company blogs with thoughtful industry relevant content
• Monitor page performance and pinpoint missed content opportunities
• Learn and stay abreast to SEO content best practices
• Meet and adhere to content deadlines
• Design information flows and copy web and/or mobile applications
• Partner with Product Designers to work on creation of information flows within complex workflows from concept, wireframes, prototypes and style guides. - Deliver content assets on time and at expected quality to make sure great content is available with the product release.
• Collaborates with internal teams and partners, including engineers, product managers and designers on documentation and visual comps and provides input from an information perspective.
• Thinks critically and uses data to inform content to ensure we remain true to customer information needs and make an impact.
• Collaborates with other authors and helps lead others in upholding
• Understands and evangelizes the benefits of finding brevity and delivering the exact right content to meet the needs of the audience.
• Manages multiple projects with ease and helps guide other authors as needed, setting stakeholder expectations, prioritizing their own work, and working individually and collaborating across teams.
• Audits and evaluates existing content, and recommends changes/rewrite to meet brand guidelines and content standards.

Must-Haves :

• Bachelor’s degree in Marketing, Journalism, Communications, or a related field
• At least 3 years of experience in high-tech industry, preferably SaaS
• Experience with using and implementing authoring tools or other structured-authoring framework
• Agency Background. Must have worked with multiple types of products or services.
• Experience in healthcare and life sciences, preferably in clinical research / Life Sciences R&D and clinical trials
• Ability to develop content with user centricity while also thinking of underutilized audiences to penetrate new segments.
• Have a basic knowledge of SEO best practices.
• Write with extreme attention to detail.
• Ability to multitask and meet deadlines.
• Proven ability to influence senior leadership
• Strong verbal and written communication skills
• Capacity to work on cross-functional projects
• Strong self-driven time management and prioritization abilities
• Proven ability to establish successfully adopted content development standards and governance processes
• Experience writing for enterprise customers as well as consumer is a plus
• Additional experience in any of the following areas a plus: workshop facilitation; graphic facilitation or illustration, program management, terminology, marketing collateral or journalism
• Ability to create PowerPoint presentations and/or webinar decks with an engaging, natural, talk track for presenters
• Someone who can weed through a recording of an interview, and create a compelling testimonial story out of it.

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