Transforming Your Informed Consent Process<span class="wtr-time-wrap after-title"><span class="wtr-time-number">6</span> min read</span>

Transforming Your Informed Consent Process6 min read

If you’ve been around the clinical research industry, the concept of obtaining electronic consent is probably familiar to you. Considering the current pandemic we are in, many sponsors, sites, and CROs are slowly turning towards an eConsent process. Here are some of the hot features that most organizations are currently looking for in their eConsent solution:

User Friendly

A user friendly eConsent form provides a seamless experience for the participants. Filling out the form is not only informative but becomes enjoyable. Aids like callout and comment boxes provide clarity and enhanced user engagement.


A secure eConsent solution is one that provides multiple layers of authentication, whether it be in the form of an OTP or an email verification. A secure solution also provides various methods of document authentication by requiring participants to upload multiple forms of identification such as a state ID, driver’s license, and/or a health card.

Query handling

A robust eConsent solution allows participants to enter their questions directly into the form where these questions are then routed to the appropriate internal query handling team. Responses from the query handling team are then automatically sent to the participant in the form of customized notifications allowing the participant to view responses at their own convenience.


The multi-language feature is helpful when the study that is run has a population that spans across multiple countries. In such cases, a multi-language eConsent accommodates multiple languages for participants to easily comprehend what’s being conveyed in the eConsent form.

Lag time

Configuring lag time allows participants to take their time in understanding the study. You may want to set up a longer lag time for more complicated studies where average comprehension may take longer than a simpler study.


An eConsent solution that caters to a wide range of population is one that is considered to increase enrollment numbers and retention. It’s important to consider a solution that is accessible to the visually impaired, blind, and low literacy study participants. Features such as text to speech and font enhancements are examples of an accessible solution.

Knowledge review

It’s crucial to ensure that all participants understand the benefits and risks of the study during the informed consent process. A knowledge review in the form of a short quiz enhances understanding and comprehension of the participants.


The ability to setup workflows for internal teams to handle queries, mimic organizational approval processes, and more are essential features if you are looking to streamline and digitize your informed consent process.


Setting up diagrams, charts, tutorials, and videos throughout the eConsent increases participant comprehension. Sometimes, just bare words can be boring and repetitive whereas enriched multimedia content can increase information retention whilst providing diversity in how the information is conveyed.


The ability to store the fully signed eConsent against the participant’s profile in a centralized system becomes key when you have a high-volume study. Once stored against the participant and the study, the fully signed eConsent becomes easily accessible and securely stored.


The ability to set up multiple eConsent forms for different types of studies is an important feature to have. Not every study will have the same type of content. The ability to use pre-built templates to easily set up forms for various types of studies saves tons of time and manual effort.

Upload documents

This feature allows participants and internal teams to upload important documents that are pertaining to the participant and the related study. Additional identification, study-related and/or marketing brochures can be shared during the eConsent process. These shared documents, then, can be stored against the participant’s profile in the internal system. 


A dictionary or glossary that contains study and medical prevalent terms is sure to increase participant understanding and comprehension. If participants don’t understand a particular term in a section, they can visit the dictionary to clarify. 

Electronic signature

This feature allows the solution to truly be 100% electronic. There is no need to download a hard copy of the consent form to obtain a signature. All parties can digitally sign including guardians in the case of minors.


It’s important to understand your participant’s general behavior around the eConsent forms. By understanding the average time spent on each section or why a particular video is not being fully viewed, you can begin to modify your consent forms to increase comprehension and better cater to your participants. Reports can be utilized to understand these trends and to transform your processes into a participant-centric one.

Transforming your paper-based informed consent process into a 100% electronic one is proving to be a must-have rather than a nice-to-have, especially considering today’s times. 

Before finalizing on the eConsent solution that fits your needs, it’s important to understand how organizations are finding this transformation fruitful. Here are some of the ways pharma/biotech companies, CROs, and sites are benefiting from an eConsent solution:

Addressing a few common drawbacks of eConsent

With organizations adopting new digital consent processes, such frequent challenges are becoming obsolete.

Racing through the ICF

With a solution that times each participant during each section allows for visibility into the consent process. Trends across participants and studies can be analyzed through reports that give valuable insight on participants’ behavior around the consent. Sections that may be too wordy or too vague can be modified to increase comprehension. Sections that have a low average time spent can be analyzed and modified accordingly.

Participant questions

A solution with query handling capabilities can easily take questions from participants and automatically route them to the appropriate internal user by setting up workflows. The responses to the questions can, then, be routed back to the participant through an email or SMS push notification.

Fraudulent activity 

A secure and robust solution that comes with the ability to use multiple layers of authentication will provide maximum security and authentication. Requesting multiple forms of identification can be made mandatory and set up according to the regulatory requirements for that study and country. 

Transforming your manual paper-based ICF process into a truly 100% electronic one may seem daunting at first. So, fully evaluate your needs and do your due diligence before selecting the right eConsent solution.